•  

Return Policy

If you have received the wrong item: Contact Josh's Frogs and we will have FedEx pick up the package. If you no longer want the product or you ordered the wrong items: You can return UNUSED/UNOPENED products to Josh's Frogs. Once we have received the package Josh's Frogs will credit you for the price you paid for the product. JOSH'S FROGS DOES NOT COVER ORIGINAL SHIPPING COST OR RETURN SHIPPING COST. If the item is received broken: Contact Josh's Frogs - 800.691.8178. Keep the package until we can file a claim with FedEx as they may want to examine the packaging. 
ALL LIVING ITEMS ARE NONREFUNDABLE!

 

Shipping Policies

Most Orders placed by 4:00 PM EST Monday-Friday ship the same day according to the following rules:

Shipping Plants, Fruit Flies and/or Springtails

Live arrival of plants and feeder insects is guaranteed only when someone is present when the package arrives and you contact us within an hour of any problems.If the temperatures in your area exceed 85 degrees or drop below 25 degrees the live arrival guarantee is void. The shipping cost includes a $2 fee which covers an insulated box and heat/cold packs when necessary. Because FedEx and USPS do not deliver on Sundays, the following shipping schedule has been implemented for orders containing live insects:

 

 

Shipping Carrier Shipping Days
FedEx Home Delivery/Ground (will only be shown as a shipping choice if you are within a 2 day delivery range)

Monday-Thursday*

Orders must be placed by 4pm EST to go out same day.

FedEx 2nd Day Air

Monday-Wednesday*

Orders must be placed by 4pm EST to go out same day.

USPS Priority Mail

Monday-Thursday*

Josh's Frogs reserves the right to not ship to the west coast on Thursdays with this method. Orders must be placed by 4pm EST to go out same day.

FedEx Overnight

Monday-Thursday*

Orders must be placed by 4pm EST to go out same day.

USPS Express

Monday-Friday*

Orders must be placed by 4pm EST to go out same day.


Shipping Dry Goods with Plants, Fruit Flies and/or Springtails

During checkout on these types of orders, you will be given the opportunity to choose whether to ship your order as one package or as two packages. Depending on weight, your location, quantities orders, etc. it may be cheaper to send two packages (one containing your dry goods and the other your live goods).

Due to USPS and FedEx dimensional weight, Josh's Frogs reserves the right split an order into two shipments utilizing FedEx Ground for Dry Goods in order to keep the shipping costs down.

 

Shipping Crickets, Worms, Superworms, mealworms, Nightcrawlers, Red Wigglers, and Waxworms

These insects are shipped via UPS Next Day. Orders ship Monday-Thursday and will arrive the next day. Orders must by placed by 4:00 PM EST in order to ship the same day. Live arrival of feeder insects is guaranteed only when someone is present when the package arrives and you contact us within an hour of any problems. Live arrival of these items are NOT guaranteed when overnight lows are below 10° F.

Shipping Hornworms

All Hornwoms are shipped viea USPS Priority Mail Monday - Wednesday IF ordered by midnight EST the night before. Tracking numbers will be sent directly to customer's email.

Live arrival of hornworms is guaranteed only when someone is present when the package arrives and you contact us within an hour of any problems. If the temperatures in your area exceed 85 degrees or drop below 25 degrees the live arrival guarantee is void.

Shipping Frogs

All frogs ship for just $39.99 via FedEx Priority Overnight (Monday-Thursday). When a frog order is placed, the customer will recieve a call during the next business day to set up a shipment date. Live arrival on frogs is guaranteed only when someone is present to receive the frogs on the first delivery attempt and when the temperatures are between 30 and 85 degrees. We also require frogs to be held at a FedEx location as a hold for pick up if the overnight lows in your area are between 30 and 40 degrees. Please contact us within one hour of any DOA or any problems with the frogs. Frogs paid for can be held for as long as you need.

 

Shipping International

Josh's Frogs offers international shipping options during checkout to our customers outside of the USA. Josh's Frogs will not ship insects, plants, or frogs outside of the USA.  There may be extra charges such as taxes, duties, brokerage fees, etc. that your government/customs will assess on these packages.  These charges change and are different for every country.  These extra charges are the responsibility of the buyer.

 

How long until my package arrives?

Here are time in transit for Fedex Home Delivery.  Time in transit for FedEx SmartPost will be longer.