•  

Shipping & Returns


Dry Good Return Policy:

If you have received the wrong item: Contact Josh's Frogs and we will have FedEx pick up the package.

If you no longer want the product or you ordered the wrong items: You can return UNUSED/UNOPENED products to Josh's Frogs. Once we have received the package Josh's Frogs will credit you for the price you paid for the product. JOSH'S FROGS DOES NOT COVER ORIGINAL SHIPPING COST OR RETURN SHIPPING COST.

If the item is received broken: Contact Josh's Frogs - 800.691.8178. Keep the package until we can file a claim with FedEx as they may want to examine the packaging. 

ALL LIVING PRODUCTS ARE NONREFUNDABLE! More information on living products can be found here.

Live Insect Shipping

Live Insects include any insects purchased and shipped from Josh's Frogs, this includes: Fruit Flies, Springtails, Rice Flour Beetles, Josh's Frogs Mealworms, Josh's Frogs Superworms, Josh's Frogs crickets, Phoenix Worms, Hissing Cockroaches and Isopods. Most orders will ship out same day if placed by 4pm EST, some restrictions apply. More information on our Live Arrival Guarantee can be found here. The shipment schedule for all orders containing live insects is as follows:

Shipping Carrier Shipping Days
FedEx Home Delivery/Ground (will only be shown as a shipping choice if you are within a 2 day delivery range)

Monday-Thursday*

Orders must be placed by 4pm EST to go out same day.

FedEx 2nd Day Air

Monday-Wednesday*

Orders must be placed by 4pm EST to go out same day.

USPS Priority Mail

Monday-Thursday*

Josh's Frogs reserves the right to not ship to the west coast on Thursdays with this method. Orders must be placed by 4pm EST to go out same day.

FedEx Overnight

Monday-Thursday*

Orders must be placed by 4pm EST to go out same day.

USPS Express

Monday-Friday*

Orders must be placed by 4pm EST to go out same day.

 

Live Animal Shipping

LIVE ANIMAL SHIPMENTS WILL NOT SHIP OUT WITHOUT JOSH'S FROGS SPEAKING TO THE CUSTOMER. All live animals ship for just $39.99 via FedEx Priority Overnight (Monday-Thursday). When a frog order is placed, the customer will recieve a call during the next business day to set up a shipment date. We also require frogs to be held at a FedEx location as a hold for pick up if the overnight lows in your area are between 30 and 40 degrees. Please contact us within one hour of any DOA or any problems with the frogs. Frogs paid for can be held for as long as you need. More information on our Live Arrival Guarantee can be found here.

Drop Shipped Products

Drop Shipped products include any products from Timberline Fisheries and Hornworms.

Any products purchased from Timberline Fisheries through JoshsFrogs.com including: Timberline Mealworms, Timberline Superworms, Timberline Crickets, Timberline Waxworms, Timberline Calci-Worms and Timberline Worms. Orders will ship Monday-Thursday same day if placed by 4pm EST via UPS Next Day Air. ORDERS PLACED AFTER 4PM ON THURSDAYS WILL SHIP OUT THE FOLLOWING MONDAY. More information on our Live Arrival Guarantee can be found here.

All Hornwoms are shipped via USPS Priority Mail Monday - Wednesday IF ordered by midnight EST the night before. Tracking numbers will be sent directly to customer's email. ORDERS PLACED AFTER MIDNIGHT TUESDAY WILL SHIP OUT THE FOLLOWING MONDAY. More information on our Live Arrival Guarantee can be found here.

International Shipping

Josh's Frogs offers international shipping options during checkout to our customers outside of the USA. Josh's Frogs will not ship insects, plants, or any animals outside of the USA.  There may be extra charges such as taxes, duties, brokerage fees, etc. that your government/customs will assess on these packages.  These charges change and are different for every country.  These extra charges are the responsibility of the buyer.