Return Policy

If you have received the wrong item: Contact Josh's Frogs and we will have FedEx pick up the package. If you no longer want the product or you ordered the wrong items: You can return UNUSED/UNOPENED products to Josh's Frogs. Once we have received the package Josh's Frogs will credit you for the price you paid for the product. JOSH'S FROGS DOES NOT COVER ORIGINAL SHIPPING COST OR RETURN SHIPPING COST.If the item is received broken: Contact Josh's Frogs - 800.691.8178. Keep the package until we can file a claim with FedEx as they may want to examine the packaging. ALL LIVING ITEMS ARE NONREFUNDABLE!

 

Shipping Policies

Most Orders placed by 4:00 PM EST Monday-Friday ship the same day according to the following rules:

Shipping Dry Goods (Non-living plants, animals, or insects) Inside the Continental USA

All Dry Goods under $50 ship for a flat rate of $5.99.

Shipping Fruit Flies and/or Springtails

Live arrival of feeder insects is guaranteed only when someone is present when the package arrives and you contact us within an hour of any problems.If the temperatures in your area exceed 85 degrees or drop below 25 degrees the live arrival guarantee is void. The shipping cost includes a $2 fee which covers an insulated box and heat/cold packs when necessary. Because FedEx and USPS do not deliver on Sundays, the following shipping schedule has been implemented for orders containing live insects:

 

 

Shipping Carrier	Shipping Days
FedEx Home Delivery/Ground(will only be shown as a shipping choice if you are within a 2 day delivery range)	Monday-Thursday* *FedEx Home Delivery (Residential) will deliver on Saturday, but FedEx Ground (Commercial) will not.
FedEx 2nd Day Air	Monday-Wednesday
USPS Priority Mail	Monday-Thursday* Josh's Frogs reserves the right to not ship to the west coast on Thursdays with this method
FedEx Overnight	Monday-Thursday
USPS Express	Monday-Friday

 

 

 

Shipping Dry Goods with Fruit Flies and/or Springtails

During checkout on these types of orders, you will be given the opportunity to choose whether to ship your order as one package or as two packages. Depending on weight, your location, quantities orders, etc. it may be cheaper to send two packages (one containing your dry goods and the other your live goods).

Due to USPS and FedEx dimensional weight, Josh's Frogs reserves the right split an order into two shipments utilizing FedEx Ground for Dry Goods in order to keep the shipping costs down.

Shipping Crickets, Worms, Superworms, mealworms, Nightcrawlers, Red Wigglers, and Waxworms

These insects are shipped via UPS Next Day. Orders ship Monday-Thursday and will arrive the next day. Orders must by placed by 4:00 PM EST in order to ship the same day. Live arrival of feeder insects is guaranteed only when someone is present when the package arrives and you contact us within an hour of any problems.

Shipping Plants

Plants are shipped from the greenhouse and separate from all other items purchased. Plants are shipped Monday, Tuesday, and Saturdays. Plant Orders must be received by 8:00 PM EST in order to ship the next shipping day. Plant shipments during extreme weather are only guaranteed when someone is present to receive the package on the first delivery attempt. All plant shipments will not ship if the low temperature dips below 20 degrees in Stockbridge, MI or the destination city.

Shipping Frogs

Frogs are shipped via FedEx Priority Overnight (Monday-Thursday). Live arrival on frogs is guaranteed only when someone is present to receive the frogs on the first delivery attempt. Please contact us within one hour of any DOA or any problems with the frogs. You may request a hold for pickup for any frog delivery.  Frogs paid for can be held for as long as you need. If no date is given in the notes section, your frogs will be shipped at the next available shipping date. WE WILL NOT SHIP FROGS WHEN THE HIGH TEMPERATURES IN YOUR AREA ARE ABOVE 85 DEGREES OR BELOW 30 DEGREES.

Shipping International

Josh's Frogs offers international shipping options during checkout to our customers outside of the USA. Josh's Frogs will not ship insects, plants, or frogs outside of the USA.  There may be extra charges such as taxes, duties, brokerage fees, etc. that your government/customs will assess on these packages.  These charges change and are different for every country.  These extra charges are the responsibility of the buyer.

How long until my package arrives?

Here are time in transit for Fedex Home Delivery.  Time in transit for FedEx SmartPost will be longer.