Shipping & Returns
Most orders will ship out from our facility the same day if ordered by 4pm EST. But since we do sell live items, we have some exceptions to that. We don't want your feeders/animals sitting in a shipping facility over the weekend! The detailed shipping schedules are explained below.
USPS shipping options are NOT guaranteed to arrive on the estimated delivery date.
FedEx shipping options are guaranteed to arrive on the estimated delivery date except in cases they cannot control: acts of God, perils of the air, weather conditions, and mechanical delays...etc. See FedEx Terms & Conditions for more information.
Josh's Frogs does not guarantee that an order can be changed or cancelled after it has been placed. If you wish to change/cancel your order, email email@example.com immediately. While we will try to honor these requests, sometimes we just aren't able to get your order changed before it is packed and shipped.
Live Insect and Live Plant Shipping Schedules
Most orders placed by 4pm EST (Monday-Friday) will ship the same day depending on your choice of shipping carrier. To know when your order will ship, refer to our complete live insect and live plant shipping schedule below.
- FedEx Home Delivery will ship out Monday-Thursday if placed by 4pm EST, UNLESS the delivery address is within a 1-day transit time - In this case, we can ship Monday-Friday.
- FedEx 2-Day will ship Monday-Wednesday if placed by 4pm EST (this service does not deliver on Saturdays).
- FedEx Priority Overnight will ship Monday-Thursday if placed by 4pm EST. Saturday delivery is available for an extra $15. You must call in your order Monday-Friday before 4pm EST 800.691.8178 to request Saturday delivery.
- USPS Priority Mail will ship Monday-Thursday if placed by 4pm EST. Live plant orders shipping to California will ship Monday-Wednesday.
Timberline Products: All Timberline feeder insects are drop-shipped from another vendor. Orders will ship same day Monday-Thursday when ordered by 4pm EST. Timberline reserves the right to hold orders due to extreme temperatures in Illinois or the delivery city. Customers will be notified if there are delays.
Live Animal Shipping Schedule
Live animal shipping is based on weather in the area of delivery and the customer’s schedule to receive the package. Because of this all live animal shipments will be automatically held until the customer speaks with Josh’s Frogs via phone or email. Emails are sent out when the order is placed to schedule shipping to the email that is entered at checkout.
All live animals ship for just $39.99 via FedEx Priority Overnight (Monday-Thursday). Saturday delivery is available in most areas for an additional $15. We also require animals to be held at a FedEx staffed location as a hold for pick up if the overnight lows in your area are between 30 and 40 degrees, or when we feel that holding at a FedEx location is in the best interest of the animals. Orders for animals can be held for up to one month after purchase for your convenience (this does not include weather delays). After this time, the order will be refunded and frogs returned to inventory unless prior arrangements have been made.
After your order is placed, it takes 1-4 days for your package to get to the location in Chicago where it gets sorted and then leaves our country. Our international shipping consolidator informed us that from that point, it takes 4-15 business days to get to your location.
We will not ship insects, plants, or any animals outside of the USA. There may be extra charges such as taxes, duties, brokerage fees, etc. that your government/customs will assess on these packages. These charges change and are different for every country. These extra charges are the responsibility of the buyer.
All living items (feeders, animals, plants) cannot be returned to Josh’s Frogs for a refund. If there are issues with your live product see our Health Guarantees & Claims Page.
Dry Good Return Policy
If you have received the wrong item: Woops! Sorry about that! Email photos to firstname.lastname@example.org and a customer service representative will assist you in getting the correct item. The photos will help the shipping department determine which product we did send. This helps with accuracy in future shipments and inventory.
If you no longer want the product or you ordered the wrong items: No worries, we accept returns on unused/unopened products! Once we receive the package, we will credit you (either a refund or store credit) for the price you paid for the product. We do NOT cover original shipping cost or return shipping cost. See why we can't accept returns on opened or used items here.
If the item is received broken or damaged: Email photos to email@example.com and a customer service representative will assist you in getting an unbroken/undamaged item.