Josh's Frogs Live Product Guarantees

 

Insect Live Arrival Guarantee (LAG)

Our goal is to get insects to customers that are alive on arrival every single time! We understand that sometimes because of extreme temperatures, handling mishaps, or shipping mistakes that just doesn't happen. For the times when your live items don't quite make it, we have a generous 3 Day Life Insurance Policy on all live insects! Even though we employ top of the line shipping supplies and procedures, we have learned that in some conditions, we simply CANNOT guarantee that your insects will arrive alive. There are a few stipulations on your shipments for our 3 Day Life Insurance Policy to stay valid. 

Please familiarize yourself with the different requirements to make sure your order is covered every time!

 

 When choosing a 2-3 day shipping option, we can only guarantee live arrival provided that temperatures during transit aren't outside of the following ranges:

 

Insect LAG Insect LAG
Banded Crickets 0 - 85 F Roaches 0 - 85 F
Bean Beetles 0 - 85 F Springtails 0 - 85 F
Black Soldier Fly Larvae 0 - 85 F Waxworms 0 - 85 F
Blue Bottle Fly Spikes 0 - 85 F Butterworms 10 - 85 F
Fruit Flies 0 - 85 F Giant Mealworms 10 - 85 F
Hornworms 0 - 85 F Isopods 20 - 85 F
House Fly Pupae 0 - 85 F Millipedes 20 - 85 F
Mealworms 0 - 85 F Scorpions 20 - 85 F
Night Crawlers 0 - 85 F Tarantulas 20 - 85 F
Rice Flour Beetles 0 - 85 F Superworms 30 - 85 F
  
Someone must be present to accept the package when it's delivered on the first attempt.
Josh's Frogs offers a Live Arrival Guarantee on NEXT DAY Service provided that  temperatures during transit do not drop below 0 degrees F.

 

 

 

Claims on Insect Orders
If your insects are DOA or arrive in poor condition, Josh's Frogs requires that:
  • Customer Service is contacted within 24 hours of delivery - send pictures of your invoice/packing slip and insects to info@joshsfrogs.com

 

Plant Live Arrival Guarantee

Josh's Frogs reserves the right to hold plant shipments if they believe temperatures during shipment will cause damage to the plants. 

Josh's Frogs offers a live arrival guarantee on all Live Plants when shipped via a Next Day Service provided that:

  • temperatures during transit do not drop below 10 degrees for next day services
  • someone is present to accept the package when it is delivered on the first attempt

 

When choosing a 2-3 day shipping option, we will only guarantee live arrival provided that:

  • temperatures during transit do not exceed 85 degrees F
  • temperatures during transit do not drop below 20 degrees F
  • someone is present to accept the package when it is delivered on the first attempt.

 

Claims on Plant Orders

Due to the the sensitive nature of plants, Josh's Frogs does not consider minor issues to be reason for a claim. Claims should only be placed for dead or heavily damaged plants. Josh's Frogs requires the following when placing claims on plants.

  • Customer Service is contacted within 24 hours of delivery - send pictures of your invoice/packing slip and plant(s) to info@joshsfrogs.com

 

Animal Live Arrival & Health Guarantee

All animal shipments are sent via Fedex Priority Overnight. Temperatures are checked by our team at the time of scheduling and the day of shipment to ensure safety for your animals! Josh's Frogs guarantees that all animals will arrive alive and in good health, provided that:

  • Someone is there to accept the package on the first delivery attempt, or the package is picked up by noon the day of arrival if the package is held at a Fedex Hub or Print and Ship Center for pickup.
  • Failure to meet these guidelines will void Josh's Frogs Live Arrival and Health Guarantee.

 

Claims on Animals

If animals arrive deceased or in poor condition, Josh's Frogs requires that:

  • The customer notifies us of the condition of the animal(s) within 1 hour of arrival via email at info@joshsfrogs.com, or at 1 800 691 8178.
  • Picture(s) of the animal(s) must be sent by 4pm EST day of arrival to info@joshsfrogs.com.
  • Failure to meet these guidelines will void Josh's Frogs Live Arrival and Health Guarantee.

 

Josh's Frogs offers a 3-day health guarantee on all animals purchased from Josh's Frogs. If animal(s) purchased arrive in good shape but fail to thrive within 3 days, Josh's Frogs requires that:

  • Customer contacts us with the following information:
    • Pictures of the animal(s) and habitat (make sure to show the ENTIRE enclosure), as well as a brief description (substrate used, type of top, lights, etc)
    • Temperature and humidity in the enclosure and the device you're using to measure them (digital or analog thermometer, etc)
    • What other animals are/were present in the enclosure?
    • What is your prior experience with frogs?
    • What did you feed the frog? What did you dust the food with?
    • How long has the frog been in your care?
    • What kind of water did you use with your frog?
    • Did the frog behave unusually before? If so, how? How long did it act this way?
  • Failure to meet these guidelines will void Josh's Frogs Live Arrival and Health Guarantee.
  • If Josh's Frogs deems the animals failed to thrive by no fault of the customer, reward points for the cost of the animal will be issued.

 

In the case of an animal arriving in not perfect condition, Josh's Frogs extends the health guarantee to 14 days. 

  • The customer notifies us of the condition of the animal(s) within 1 hour of arrival via email at info@joshsfrogs.com, or at 1 800 691 8178.
  • Picture(s) of the animal(s) must be sent by 4pm EST day of arrival to info@joshsfrogs.com.
  • If the animal(s) is/are not perfect at the end of 14 days, a refund or replacement will be sent.
  • Failure to meet these guidelines will void Josh's Frogs Live Arrival and Health Guarantee.